If your order is missing a sample, please email the following information to support@materialbank.com and we will coordinate with our logistics team to get the proper samples sent out to you.
Order number
Missing sample(s)
Image of packing slip
Image of labels on shipping box
Please note that out-of-stock samples will ship directly from the brand within 1-5+ business days. When browsing our site, you'll notice many materials marked with a circle and checkmark, indicating "FedEx delivery overnight." Materials without this symbol are out of stock and will be indicated as "Delivery Within 1-5+ Days From Brand."