Material Bank

What is Material Bank's shipping schedule?

Do you only ship with FedEx?

How can I track my order?

Are brands notified when I order?

Orders

When will I receive my order?

How do I place an order?

Can I ship an order to multiple addresses?

Are there limitations to sample orders?

Placing an Order

How do I update the delivery address for my order?

Can I add an item to my order after it has been placed?

Can I remove an item from my order after it has been placed?

How do I cancel my order?

Change Shipping Method on Order

Edit an Order

My order is missing a sample

I received an incorrect sample

I received a damaged sample

I did not receive my order/samples

Order Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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