To update the email address associated with your Material Bank account, our team will need to first understand the reason for your request in order to best assist you. Please review the cases described below and follow the steps for the one that best fits your situation.
Please note that Material Bank does not support shared email accounts (e.g. info@, intern@, designer@, hello@). Business email domains are preferred and are processed more quickly than non-business domains (e.g. @gmail.com, @aol.com, @yahoo.com).
1. Changing Surname
Name
Old email address
Updated email address
2. Moving to a different company
Old email address
New email address
New company name
New job title/role
New company website URL
New shipping address
New phone number
3. Re-naming existing company
Old email address
New email address
Updated company name
4. Other
Old email address
New email address
Details regarding the reason for your update request