Creating a Project (required for all orders)
If you can’t add samples to your cart, you may need to create a Project first:
On the sample page, open the Project dropdown.
Select an existing project OR click Create Project.
Fill in:
Project Name
Project Type
Project Phase
Project Location
Description (min. 20 characters)
👉 If your application hasn’t been verified yet, your order will process once your professional membership application is approved.
Common Error Messages & What They Mean
1. “Your membership does not include orders.”
This usually means you’re on a Digital Membership.
You can still:
Browse materials
Create Projects & Boards
To upgrade for ordering access, please provide here in chat:
Company email (not Gmail/Yahoo/shared)
Link to bio (e.g. LinkedIn)
Portfolio or website link
Current projects needing samples
How you plan to use Material Bank
I’ll pass this to our team for review.
2. “A profile update is required.”
Some details in your account or project are missing.
Please share your project name and I’ll guide you on what needs updating.
3. “This item is not available in your area.”
The sample isn’t available in your state or province.
Share what you’re looking for and I’ll help suggest alternatives.
4. “This brand supports U.S. projects only.”
That brand only allows U.S.-based projects.
If your project is U.S.-based, tell me the project name and I’ll flag it for review.
If not, I can help you find similar materials.
Membership-specific errors
“Thanks for being a Kitchen & Bath Design Member!”
“Thanks for being a Design Member!”
“Thanks for being a Benjamin Moore Guest!”
These memberships come with curated brand access.
Some materials may be outside your portfolio.
To request expanded access, please share:
Project name
Project type
Project size (sq ft)
Brand(s)/product(s) you need
Student / University Program Members
You can:
Create Projects, Boards, and Palettes
Use Inbox to contact brand reps for school projects
You cannot order samples directly.
If you’re interning at a firm, you can register with your firm email for ordering access.