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My promotional item wasn’t available after checkout

Updated over 10 months ago

If you received a promotional email for this item, please provide the following to our team at support@materialbank.com and we will work to resolve the situation.

  • Promotional item

  • Order number

Promotional emails are tailored to members based on specific factors such as order history, indicated preferences, item availability, and email engagement. Members may not receive the same promotional emails, even if they are colleagues at the same institution.

To make sure that you are not missing any of our promotional emails, please add “@materialbank” to your safe senders list. Additionally, to stay subscribed to our marketing communications, kindly use the following link: https://sample.materialbank.com/member-resubscribe.

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